Refund policy
At Samwear International, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of delivery.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized gym belts.
- Items showing signs of use, wear, or damage caused by the customer.
- Clearance or final-sale items.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery and provide photos of the product and packaging.
We will offer a replacement, exchange, or refund where appropriate.
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Order Cancellation
Orders may be cancelled within 24 hours of purchase if they have not yet been processed or shipped.
Contact Us
Samwear International
Email: info@samwearinternational.com
Website: samwearinternational.shop
